SERVICE TERMS
B2B service terms
B2B service information for the AI Startup Brand Sprint. Last updated: 12 August 2026.
1. Inquiry and contract
Package selection and intake are initially a non-binding inquiry. A contract is formed only through written acceptance or an unambiguous order confirmation by the provider. Unsuitable, incomplete or out-of-scope requests may be declined before acceptance.
2. B2B requirement
The client confirms that the order is made solely for business, self-employed or professional purposes. The provider may request business, tax and billing information for plausibility checks.
3. Scope and delivery
Only the package scope displayed on the website and confirmed in the personal written offer, together with the individually confirmed written scope, apply. The 72-hour window applies to the initial package handoff only. It starts after written acceptance, confirmed payment, a complete intake, receipt of all required client information and explicit scope approval. If TAC cannot schedule the accepted scope within that initial-delivery window, different timing must be agreed in writing before acceptance or payment.
4. Revisions
Revisions are limited to the purchased package or a separately confirmed add-on. An included revision begins after the initial package handoff and receipt of one bundled feedback round. Feedback must remain within the selected brand direction. New audiences, new positioning, additional directions or additional production assets are not part of a revision. Client delays in feedback or approval pause any stated timing.
5. Client responsibilities
The client supplies accurate, complete and lawfully usable content and holds the necessary rights to all supplied logos, copy, images, fonts and other assets. Client delays or missing approvals pause delivery deadlines.
6. Rights and methods
Usage rights for client-specific final deliverables are stated in the written order confirmation and apply after full payment. Pre-existing methods, internal systems, templates, prompt logic, QA processes and general know-how remain with the provider. Third-party rights and separate licenses remain unaffected.
7. AI and limitations
AI is used as an assisted exploration and image-direction tool; selection and final QA remain human-led. No trademark clearance, legal advice or revenue, reach, virality, investment or compatibility guarantees are provided. Legal, technical or licensing reviews may still be required before public use.
8. Electronic contracting information
The website, Fit Check and Full Intake are inquiry tools, not an automatic checkout. The steps are: fit inquiry → manual review → written scope and order confirmation → invoice or individual payment request → confirmed payment → complete intake and required information → explicit scope approval → sprint start → initial digital handoff → included revision, if applicable. The provider archives the accepted order confirmation, confirmed scope and invoice electronically. The client receives the order confirmation and confirmed scope by email and may request a copy through the published contact address. Before order acceptance, input errors can be corrected by resubmitting corrected information or by email; after acceptance, material changes are agreed only in writing. Contract confirmations may be completed in German or English, and the chosen language is recorded in the order confirmation. The preferred delivery language is confirmed in the intake. The published B2B Service Terms remain freely accessible before contracting and can be saved or printed through the browser.
9. Payment, start and cancellation
The payment method and due date are stated in the individual invoice or payment request. Invoices are issued in the format required by the invoicing rules applicable to the specific B2B order. No sprint starts before the prerequisites in section 3 are complete. If the provider cannot accept or start an already paid order, amounts paid for the unstarted service are refunded. Any client-requested cancellation after the sprint has started is handled under the written order confirmation and the work already performed; no consumer withdrawal right is represented because TAC currently contracts B2B only.
10. Delivery acceptance and corrections
The client should inspect the delivered package promptly and report missing, defective or incorrectly transferred files without unnecessary delay. Correction of the provider’s own technical file defects, typos or incorrectly transferred client data is distinct from a creative revision and does not consume a paid creative revision allowance.
11. Governing framework and disputes
Electronic contracts are governed by the applicable Spanish and private-international-law rules. For B2B disputes, the competent court is determined by applicable procedural law unless the parties make a valid written jurisdiction agreement. Mandatory rules remain unaffected.
12. Priority and severability
The individual order confirmation, confirmed scope, usage-rights terms and invoice take priority where they are more specific than general portfolio or demonstration information. If one provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Important: These terms describe the current manual B2B ordering framework. The individually confirmed written scope, usage-rights terms, payment terms and invoice govern the accepted engagement where they are more specific.